Returns and Refunds

Returns and Refunds

ViewPresence accepts returns and refunds, after an order is placed we will issue a full refund on hardware products if the products have yet to be dispatched.  If a products has been dispatched then the product will have to be returned to View Presence Ltd. before a refund can be credited.  When hardware is received by View Presence Ltd. we will give a full refund, minus the cost of delivery.

With digital licenses or services refunds can be issues, but this is not guaranteed and will be dealt with on an individual basis.

We allow 14 days after dispatch to start a refund and guarantee a full refund on hardware, after 14 days we hold the right to decline refunds.